Refund Policy

  1. You have a legal right to cancel a Contract during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
  2. However, this cancellation right does not apply in the case of:
    1. any products made to your specification or clearly personalised;
    2. newspapers, periodicals or magazines with the exception of subscription contracts;
    3. goods likely to deteriorate or expire rapidly;
    4. sealed goods which are not suitable for return due to health protection or hygiene, if the goods become unsealed after delivery;
    5. sealed audio or video or computer software, if the goods become unsealed after delivery;
    6. if the goods become mixed inseparably (according to their nature) with other items after delivery.
  3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered